Careers

The following are examples of duties and are not necessarily descriptive of any one position in this class. The omission of specific duties statements does not preclude management from assigning such duties if such duties are a logical assignment for the position.

• Attends radio dispatcher entry level training and receives instruction in various phases of emergency communication in a wide variety of subject matters;
• Participates in a Radio Dispatcher Training Program under the direct supervision of a designated certified dispatch trainer and performs a variety of emergency communication duties;
• Performs a variety of emergency communication duties with the assistance of experienced radio dispatch personnel;
• Receives telephonic communication from the public seeking police, fire, medical and other requests for emergency assistance;
  Elicits relevant/accurate information and facts necessary to ensure required emergency personnel are assigned to the request for services;
• Assigns via telephonic and/or radio transmission call for service for police, fire, medical and other County, State, or Federal agencies as required;
  Provides information to the public regarding police matters and direct inquiries to the proper police personnel;
• Classifies and codes criminal and non-criminal cases;
  Receives case data from reporting personnel and enters same into various computerized teleprocessing terminals;
• Makes vehicle and missing persons inquiries into the computer system;
• Maintains and updates logs of abandoned and towed vehicles, missing and wanted persons, and other miscellaneous bulletins and reports;
• Performs a variety of difficult clerical duties in the communications center; and
  Performs other related duties as required.

As a civil service, full-time position, this position comes with the following BENEFITS and associated deductions:

• Pay Raises: Pay raises are negotiated by the respective union for this position. This position is part of bargaining unit 12, State of Hawaii Organization of Police Officers. 
• Paid Vacation Time: Employees start accruing paid vacation time immediately upon hire!  14 hours are earned after a full month of service which means 21 days per year!
• Paid Sick Leave Time: Employees start accruing paid sick leave time immediately upon hire!  14 hours are earned after a full month of service which means 21 days per year!
• Paid Holidays: The County recognizes 13 holidays per year as well as General Election Day  every other year.
• Retirement: This position is eligible to participate in the State sponsored defined benefits retirement plan. The State of Hawaii Employees’ Retirement System (ERS) is the current retirement plan which requires employees to contribute a portion of their earnings to the retirement plan. Currently, most employees must contribute 8% of their pay to the retirement system.  However there are exceptions, for example Fire Fighters contribute 12.2 to 14.2%.  Please see the ERS website at https://ers.ehawaii.gov/members/active for more information.
• Paid Health Insurance: Effective September 1, 2024, the County will cover the full premium and administrative costs for employees enrolled in the Kaiser Standard HMO or HMSA 75/25 PPO health plans, whether single, two-party, or family coverage. For enrollment in any other State-sponsored Medical, Drug, Vision, and Adult Dental Plans, the County will contribute a portion of the premiums. These benefits are managed through the Hawaii Employer-Union Health Benefits Trust Fund (EUTF). For current employee contribution rates, please visit the EUTF website at https://eutf.hawaii.gov/.
• Flexible Spending Accounts: Employees can increase their take-home pay by having the County deduct the cost of health care premiums, medical and dependent care expenses before payroll taxes are withheld.
• Group Life Insurance: The County provides a free life insurance policy (currently worth $38,505) for active employees for those employees who pass away while employed. For more information, go to the EUTF website https://eutf.hawaii.gov/health-life-insurance-providers/securian/active-benefits/ for more information. Age reductions apply and coverage decreases beginning at age 65.
• Deferred Compensation (IRC Section 457 Plan): Employees are eligible to join the State of Hawaii Island Savings Deferred Compensation Plan and defer portions of their income taxation on retirement savings into future years. Please refer to the Island Savings website at https://islandsavings.preparewithpru.com/index.html for more information.

PLEASE NOTE: Benefits are subject to legislative and negotiated changes.

This position includes additional compensation to promote retention:

$50,880 Base Compensation

+$9,000 Retention Differential

This differential is based on current labor market conditions and is negotiated annually and may be reduced if an employee works less than a full month.

$59,880 Total Compensation

Training & Experience:

A combination of education and experience substantially equivalent to graduation from high school, and

• one (1) year of work experience which included one (1) or a combination of the following: public contact, customer service, clerical duties, radio telephone or telephone switchboard operation, or dispatching.

Qualifying Clerical Experience:

Work experience which involved the performance of a variety of clerical tasks and demonstrated knowledge of office practices and procedures, and the ability to carry out procedures in clerical work systems, and operate various kinds of office equipment including computers, Microsoft Office, and other technologies.